Med-Pharmex’s foundational purpose is providing quality products that are safe and effective for improving the health of pets and livestock while delivering value to those who care for them.
To deliver on this core commitment, Med-Pharmex nurtures a quality-focused culture that guides our people, processes, and technology. We have established a Quality Management System which provides a framework for continuously measuring and improving quality.
Our policies and procedures to support us in our quality goals include:
- Listening to and monitoring customer feedback
- Validation and qualification of robust product quality parameters
- Rigorous investigation to identify root causes of deviations from established quality parameters
- Strict corrective and preventative action procedures
- Continuous training and development of employees
- Regular quality audits of our people, processes, and technologies
- Establishing a Quality Index and measuring our performance
- Management review of Quality Index, audit results, customer complaints and feedback
At Med-Pharmex, Quality is everyone’s responsibility. Our management and employee workforce are committed to successfully deploying our company’s Quality Policy assuring continued high quality, safe and effective products for animals and their caretakers.
Paul Hays
President & CEO
Gautam Shah
Vice President, Quality,
Regulatory & Compliance
